Troubleshooting the configuration of a Network Adapter for the ST4.ST4.3

Are you using all your resources?  Lots of info in these categories:

https://support.emotimo.com/hc/en-us/categories/360003772652-Skaarhoj-Controller-Integration 

https://support.emotimo.com/hc/en-us/categories/360003772632-StreamDeck-and-BitFocus-Companion-with-the-eMotimo-ST4-and-ST4-3 

Things to check:

• Make sure your Spectrum ST4/ST4.3 is on the latest Stable firmware build: The Latest Firmware for your spectrum - R008
• Double check when using the network adapters we are plugging into the I/O port and not the camera port

• Only power the network adapters with the included power supply (DC5.0V - 1.0A) - They are known to break if supplied with a larger power supply.  

• Make sure your I/O Port Setting on the ST4/ST4.3 is correct:
  • • Skaarhoj Unisketch Integration -- Skaarhoj/Unisketch
    • Streamdeck, Skaarhoj BluePill, or Raw API Integration -- API/NetAdapt
    • Unreal Engine Integration -- Unreal (X or Y-Slide) - See the Unreal Setup Instructions here
• If using Unisketch make sure all camera positions have sequential IP addresses on the same subnet and that the Skaarhoj panel is pointed to the first IP Address in the list so all camera positions will be detected

Cam1: Network Adapter IP: 192.168.0.111
Cam2: Network Adapter IP: 192.168.0.112
Cam3: Network Adapter IP: 192.168.0.113
Cam4: Network Adapter IP: 192.168.0.115 <--Camera 4 will not be found

• Make sure to exit the network adapter config screen once setup to allow the Network Controller to begin driving the camera position - staying in this configuration screen will block Network controls, likewise if a Network Controller is connected to the Network Adapter already you will not be able to enter this screen and reconfigure your network adapter.

Still having issues? Gather up the following:

1. Current and Desired IP Address of each eMotimo Product - Static or DHCP
2. eMotimo Firmware version of each product
3. IP Address of our your router if using one
4. IP Address of your computer for Unreal Engine or Companion install
5. IP Address of your Skaarhoj Controllers and BluePill 

We love maps and clarity of information! Then contact eMotimo support by email (help@emotimo.com) so we can set up a time to help you troubleshoot.