We ship to the address provided by the customer on the order. We do not alter or change this address unless we have written consent to do so. If a package is shipped to the wrong address, the customer is responsible for that shipping cost as well as any new shipping costs associated with the order. If the package is refused and returned to eMotimo we will do our best to contact the customer and make new arrangements. If no contact is made, the customer will receive a full refund less round-trip shipping and a restocking fee of 15%.